Hotel GOLDEN LINE

We carried out at the first stage, a hotel audit by visiting the facility and providing an integrated assessment of hotel services, an analysis of the automated control systems effectiveness of operation and spoace usage. We performed executive search service for several needed  Given the short deadlines before the season’s opening, the hotel required a speedy implementation of standard operating procedures: Our specialists handed over a package of its own SOP's to the new hotel manager. The hotel team of department heads had to implement these SOP developments independently. To monitor and manage the online reputation of the hotel a specialized online monitoring program was connected.

We also organized and provided trainings on e-commerce and revenue management for the employees of Hotel Golden Line. Based on the conducted e-marketing audit, weak points were identified in electronic sales channels (EDS) and social networks (SM) of the hotel. To eliminate the weaknesses different measures were taken to bring all EDS and social networks to the same standards of Apart-hotel Golden Line. A number of new electronic sales channels were also implemented and a channel manager was installed.