ManagementConsultingConcept  PlanningFinancial ModelingTechnical support of ConstructionBrokerageOperational AuditStaff Development - Training /  Recruitment Marketing
hospitality management
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Parus Hotel

Modern hotel with a history - Parus Hotel is a union of calm, peace and tranquility. Here, amongst stylish interior and works of art, hospitality of a global level is guaranteed to our guest.

Project aim
  • Mystery Shopping
  • Mystery Calling
  • Operational Audit
  • Training
  • Action Planning
Results

The property owner had questions with regards to the hotels service levels and wanted to find a way to improve it and make the team positive about the challenge. We therefore devised a program to audit the hotel's situation, but did not share any negative aspects to what we found. However, we devised a training program addressing all aspects found by making the team discover it themselves and then we worked on developing an action plan for the hotel to implement. 

If you have questions please do not hesitate to contact us.

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ManagementConsultingConcept  PlanningFinancial ModelingTechnical support of ConstructionBrokerageOperational AuditStaff Development - Training /  Recruitment Marketing
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